About kea
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the role
kea is looking for its second Account Manager. You should be well versed in working with restaurant operators from on-boarding to building long term relationships with customers that have resulted in expansion of accounts. You’ll be responsible for re-enforcing the various benefits of our voice ordering solution to a number of stakeholders ranging from Cashiers to Corporate executives who make purchasing decisions and have the ability to solve various problems on the fly. There are many ways we have been able to land and expand our product offering within restaurant chains and we want you to come help build a repeatable process alongside our sales & accounts team. This role wears many hats but is focused on retention of current accounts and new growth from within our customer base, so you’ll have a lot of freedom to try new things in addition to helping us amplify our current efforts that work.

What your day-to-day looks like

  • Engage and build relationships with restaurant Operators that are leveraging our voice ordering solution
  • Design and continuously iterate on a quick and easy on-boarding process
  • Collaborate with the sales & accounts team to fine tune our sales strategy
  • Collaborate with the product development team to ensure the customers needs are being met
  • Participating in trade shows, traveling to meet clients old and new, and constantly building relationships

What sets you up for success

  • 2+ years of Account Management experience at a startup or SaaS company
  • End-to-end experience with on-boarding, implementation, and account management post deployment
  • Ability to generate and communicate reports to clients effectively - strong sense of numbers and excel proficiency a plus
  • Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed
  • Understanding basics of software being utilized and being able to demonstrate that in a way that IT, Ops, C-Suite can understand
  • Proficiency in writing content that seamlessly gets the client to understand and execute on next steps
  • You enjoy helping to define objections and coming up with honest and creative solutions to meet customers needs

What we offer:

  • Generous stock option plan
  • 100% employer-paid medical and mental health care benefits. Vision and dental also available.
  • Unlimited PTO
  • Remote work
  • Ownership, responsibility, and empowerment in what you do
  • Incredible teammates and a caring workplace culture