Launched in 2018, kea is changing the way restaurants operate. We raised an $11M Series A in August and we're building an amazing team to drive the world’s restaurant commerce. We've experienced 1000% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology.
About the Role
kea is looking for a passionate, high energy, and humble Operations Lead to join an operations organization of 20+ employees and multiple BPOs with 250+ agents all across the globe. This position is focused on Call Center Operations and requires someone with a deep understanding of call center recruitment, training, scheduling, quality assurance (QA) and KPIs. You will be responsible for accuracy of the forecast and aligned staffing plans through execution and service level performance.
To be successful in this role you will need to be highly data driven and partner with multiple BPOs to optimize their recruitment, training, scheduling, QA and KPIs. You will serve as the subject matter expert for call center operations and play a lead role in sourcing and partnering with new BPOs to support kea’s growth.
More specifically you will
What sets you up for success
What we offer:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We welcome candidates of all backgrounds to apply and look forward to meeting you!