Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $18m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.
Our Commitment as a team
We are one unit moving at high velocity. We are compassionate and care for others. We are open and transparent. We play to win the long game. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!
About the role
kea is looking for an experienced, passionate, and humble Customer Success Operations Lead to join our team to help us scale to the next level. This position is a mix of Customer Success and Customer Support, we are looking for someone obsessed with helping and supporting our customers. We have organically put together processes to support our customers and are looking for someone who can amaze our clients through every stage of the customer lifecycle. You must be experienced in building a Customer Success department from an early stage. This includes implementing new technology, building SOPs and supporting a team to adopt your vision and execute.
You will be successful if you are a people-focused leader with proven ability to build creative, collaborative teams, develop people, and link performance to overall business objectives. You must be comfortable working with other departments serving as the connective tissue between Operations, BPOs, Sales, Technology and our customers to create maximum value.
What you’ll do
What sets you up for success
What we offer